Caden Lane Reviews

I ordered 14 items and they were all fine except for 1 item. The color was off compared to 4 other items from the same collection (I provided a photo for proof). Customer service said it was due to manufacturing, but wouldn't offer any kind of real solution. They said I could return it, but would be charged for return shipping and store credit only even though this was a manufacturing issue by their own admission. Also, the email only system is frustrating because it can take days to get a response, if you get one at all. It feels like talking to a brick wall when trying to get help, but I suspect that's on purpose. A phone number would be helpful in certain situations. It's their way or the highway and it seems like a poor way to do business.
ETA: After reading your response, I would like to say that's exactly my point! You are doubling down on dinging the customer for a return due to a manufacturing problem on YOUR end! So ridiculous! I told the agent that I washed it in order to be an honest customer. I washed it on cold, gentle cycle, in hypoallergenic soap, with hang dry. That was PERFECTLY following your washing instructions. I washed all 5 of my items from the Bonnie collection together and again, 4 out of 5 looked like one color scheme and the item in question looks faded and strange. Thank you for further proving that you have terrible customer service.

We were gifted a crib sheet and changing pad cover from Caden Lane. After washing the changing pad cover two times, the stitching came out completely! We were told the product was past the 18 day return policy (gifted prior to our due date so we obviously didn't use it right away). They did not offer to repair or replace. Their items are far too expensive to fall apart. You cannot make items for babies that can't be washed!! Do NOT recommend.

DO NOT ORDER FROM THIS COMPANY!

I ordered what I thought would be a precious gift for a baby shower. The product was awful and not worth the $58.00 I spent. There are no returns or credit. Do not waste your time looking! I wish there was a zero rating.

I ordered multiple custom pieces from this company. The pieces are wonderful and exactly as pictured! I will be ordering more from them.

Love the rompers I bought for gifts; they are beautiful! Customer service was great!

I was excited to receive my order from this company but totally disappointed when it arrived. The stitching and finish are completely mediocre, I’ve received better quality for less price from other companies. The packaging is poor as well, all my items are beyond wrinkled and the all have an awful mold smell. Never again.

This has been the absolute most difficult company to communicate with. Customer service is the worst! I will never order from Caden Lane again. I ordered a personalized knot gown October 14 and I had to email the company a month later to follow up on my order after my confirmation stated it would ship within a week. After receiving my email they shipped my gown but it had the complete wrong name on it. I was devastated as I was so excited to receive this for the hospital. Now I’m waiting for them to send me the gown with the correct name but our baby will be here this week so it won’t be here in time for the hospital. Not only that, I paid extra for the head wrap, expecting the one that’s pictured. The one I was sent was nothing like the one in the picture. I wouldn’t have paid extra for it had they been more clear about what you’re buying. The website was deceiving. You can’t speak to anyone on the phone and I can’t seem to get this resolved with email. All I want is a refund for my order that has been a nightmare. I’d give 0 stars if I could. So disappointing.

Excellent Customer Service!
I ordered a personalized blanket as a gift for my daughter and noticed a snag when I received it. I contacted Customer Service right away and Kenzie was very responsive and had a new blanket shipped to me immediately. The blanket is very nice and I look forward to giving it to her when my granddaughter is born!

Not only are the products so beautiful and soft (I can’t wait for my little baby girl to use them!), customer service is also excellent. After a product arrived with a minor defect, I contacted Caden Lane and they got back to be right away the next day saying they are sending a new one. SO helpful, and so appreciated! Will definitely be looking to order even more items as my little lady grows, and for myself too! :)

Awful! Estimated order time 1-2 weeks is what they told me originally. I’m on week 4 of no order, and can’t get a response from them. Noticed multiple people have reached out to them on social media and sounds like they are all having same issues no order and no response.. I’ve exhausted all communication resources and still have yet to get answers on a update. Seems like this site might be another social media scam... will be contacting my credit card company in a few days if I can’t get a response or my order doesn’t arrive. Wouldn’t suggest wasting you time, energy or money with this company.

I have never been happier with the items I purchased and with the Customer Service I have received. I ordered one pattern but quickly changed my mind and they have been ever so gracious to assist me in exchanging the pieces for the ones I wanted. They assisted me every step of the way and were always quick to respond. My daughter in law's baby shower was yesterday and my gifts, gowns, blankets, swaddles, crib sheets and mothers matching robe, tucked away in the lovely matching hospital bag was a hit of the party. Better yet, I scored lots of points! My gift was deeply loved (and even brought tears). Thank you ever so much for all you did to help me in making this gift so special!

We are so excited for our LO to wear this gown! Thank you so much for an amazing product! I've never felt anything so soft and such high quality. And it arrived SO fast! Will definitely be ordering again! Probably after we meet our newest addition and find out the gender ????